Unified Communications Platform Built for UK Businesses

With the UK’s Public Switched Telephone Network (PSTN) permanently shutting down on 31 January 2027, over 500,000 business lines still need to migrate away from legacy ISDN and copper-based telephony. Rising Openreach costs and the deadline mean businesses relying on ageing PBX systems can no longer delay the transition.

Microsoft Teams Phone replaces traditional telephony with a cloud-based communications platform, combining enterprise calling, video conferencing, chat, and file sharing in one solution. Trusted by organisations of all sizes, Teams helps businesses modernise communication while reducing complexity and costs.

At Rydal Group, we deliver end-to-end Teams Phone deployments, integrating SIP trunks and Session Border Controllers into your Microsoft 365 environment for a smooth transition from legacy systems. One provider, a simpler migration, and reduced costs.

Key Benefits of using Microsoft Teams Phone

Unified Communication Platform

Microsoft Teams Phone integrates calling, chat, meetings, and file sharing into one familiar interface, reducing complexity and improving collaboration workflows.

Enterprise-Grade Calling Features

Teams provides advanced calling features such as call transfer, forwarding, voicemail transcription, auto-attendants, and call queuing, with seamless calling across PCs, mobiles, and Teams-enabled desk phones.

Cost-Efficiency & Flexibility

Teams is a cloud-based solution with minimal hardware requirements, reducing upfront costs while allowing users to be added or removed instantly through the Teams Admin Centre.

Business Continuity & Resilience

Built-in disaster recovery ensures you never miss a call during network disruptions or outages. Real-time call diversion and centralised number management are included

Compliance & Recording

Capture and store recordings of Teams calls for MiFID II and GDPR compliance, dispute resolution, and training. Includes AI-driven transcription, sentiment analysis, and reporting via Power BI integration

Data-Driven Insights

Gain real-time and historical insights into call data with Akixi CX Analytics, helping improve performance, customer experience, and KPI tracking.

Connect Your Business with Rydal Group Microsoft Teams Phone

Rydal Group provides Microsoft Teams Phone solutions to more than 1,500 UK businesses, helping organisations stay connected through a familiar, flexible and reliable platform. Our experts tailor Teams Phone to your business, supporting everything from setup and number porting to ongoing management, so your team can make and receive calls wherever they work.

How Microsoft Teams Phone Implementation Works

Indtroducing Microsoft Teams Phone

Bring your phone system directly into the Microsoft Teams environment you already know and trust. Benefit from advanced VoIP calling, mobile integration, CRM connectivity, and AI-driven sentiment analysis.

How we get you started

No jargon, no pressure, just a clear path from where you are to genuinely secure.

Free audit

Our 45-point review of your systems, returned as a clear red / amber / green report.

Tailored plan

From your audit, we’ll build a tailored proposal that suits your business nedds.

Seamless rollout

Our in-house team deploys and configures everything, working around your business.

Always-on protection

Continuous SOC monitoring, reporting and support — with one team accountable, 24/7.

Customers we have helped

What makes Rydal different?

We combine expert technology, personalised support and a people-first approach to deliver solutions that are built around your business, not just the technology you use.

An 85% NPS shows that our customers don’t just value the service we provide, they’re happy to recommend us to others.

0 % NPS

Our clients consistently rate us highly for the quality, responsiveness and support they receive from our team.

0 % CSAT

Trusted by hundreds of businesses, our 4.7-star Google rating reflects the reliable service, expertise and support our customers can count on.

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With a team of 120+ specialists and a growing network of trusted partners, we provide tailored technology solutions that help businesses perform better.

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Supporting Businesses Across the United Kingdom with Trusted Technology Solutions

Awarded for Excellence

Rydal Comms is ISO 9001, 27001, and 14001 certified — a mark of our quality, security, and environmental standards.

One provider, no stress, save money

Switch to Rydal for simple, reliable technology solutions

Use the contact form to tell us what you need help with, whether it’s IT support, cybersecurity, communications, billing, an existing issue, or a general question.

Choose the right enquiry type from the dropdown and we’ll make sure it reaches the right place, whether that’s sales or helpdesk.

Once submitted, we’ll review your enquiry and one of our team will come back to you as soon as they can.

Prefer a conversation? Give us a call. Whether you need advice, support, pricing information, or simply want to learn more about our services, our team is here to help.

01733 511116

Frequently Asked Questions About Our Cloud Computing & Servers

No jargon, no pressure — just a clear path from where you are to genuinely secure.

What is cloud computing, and how can it help my business?

Cloud computing allows your business to use IT resources such as servers, storage, applications, and processing power over the internet. Instead of relying entirely on hardware at your premises, you can access the technology you need through a cloud environment. This can make it easier to support remote working, scale your infrastructure, and manage IT costs.

What cloud computing services does Rydal offer?

Rydal provides cloud solutions designed to support different business requirements, from hosted infrastructure and cloud storage to cloud migration and managed cloud environments. We can help you identify the right approach for your business and ensure your cloud services are properly configured, maintained, and supported.

Is cloud computing suitable for small businesses?

Yes. Cloud computing can be a practical option for small businesses that want access to reliable IT infrastructure without taking on the full cost and responsibility of maintaining their own servers. Rydal can help you choose a solution that fits your current needs while allowing room for future growth.

What are the main benefits of moving to the cloud?

Moving to the cloud can give your business greater flexibility, easier access to data and applications, and more options for scaling IT resources. It can also reduce the need for on-site infrastructure and make it easier to support employees working from different locations.

Can Rydal help us move our existing systems to the cloud?

Yes. Rydal can help businesses plan and manage cloud migrations, including assessing existing infrastructure, identifying suitable cloud services, and moving data or applications where appropriate. We focus on making the transition as smooth as possible while helping you avoid unnecessary disruption.

Read our client reviews…

      EXCELLENT  
   Based on 365 reviews 
    
 
 
 
   
 
 
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   Keileigh Davey 
 
 
 
 Trustindex verifies that the original source of the review is Google. We had a great experience working with Samantha Wilson from Rydal. She upgraded our office phones and mobile plans, clearly explained everything and  saved us money in the process. The engineer handled the installation quickly and without any problems. Would definitely recommend Samantha and the team.
  
 
      Posted on Google  
   
   Patricia Ling 
 
 
 
 Trustindex verifies that the original source of the review is Google. Rydal provide excellent service, I highly recommend
  
 
      Posted on Google  
   
   Christopher Hack 
 
 
 
 Trustindex verifies that the original source of the review is Google. Luke's support was amazing, very efficient and much appreciated.
  
 
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   Daniel Harvey 
 
 
 
 Trustindex verifies that the original source of the review is Google. What an excellent service Rydal Group IT Support has provided. Fabian has helped me with numerous IT issues over the past several months, calmly rescuing me from the various mysteries of modern technology. Every issue has been resolved quickly, efficiently and with real expertise. Fabian is extremely knowledgeable, professional and reliable, and I really appreciate the support he and the wider Rydal team have provided. A brilliant IT service all round. Daniel Harvey StudioDH Architecture & Design
  
 
      Posted on Google  
   
   Jake Roberts 
 
 
 
 Trustindex verifies that the original source of the review is Google. Just had full fibre broadband and a complete phone system installed, Brilliant and efficient service. Extremely easy to speak to and any issues we had with how we wanted it set up they sorted straight away same day to get it how we wanted it. Great communication, friendly and personal company to deal with.. massive thank you to Lindsey and Dipali for their help start to finish!
  
 
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   Claudette Byfield 
 
 
 
 Trustindex verifies that the original source of the review is Google. Luke Bonner saved the day again and made many extremely happy by resolving all issues🥂
  
 
      Posted on Google  
   
   Val Alder 
 
 
 
 Trustindex verifies that the original source of the review is Google. A corporate decision saw us move our broadband and telephone system to a new provider who offered a  more favourable package both financially and in terms of the services offered and they commissioned Rydal, who would be responsible for the planning, the supply of all equipment, installation and every part of the operational requirements, both during installation and moving forward. Within our company I have the responsibility for the entire system in relation to requirements and operational needs and therefore my interaction with Rydal was immense. Our order consisted of 75 fixed desk handsets and 11 walkabout telephones over 20 different sites in addition to the broadband installs, new fibre cabling involving (sadly) Openreach, who performance and organisation was abysmal. From the start Rydal sought to introduce any relevant personnel and explain the part they would play.  It was also an opportunity to ensure clear lines of communication were established and our expectations could be clearly defined. Our key individual was our Project Co-ordinator, Angela Melvin and I can say with all sincerity that I don’t know what we would have done without her, she was an absolute star and poor Angela had to pick up all the shortfalls of Openreach, which she did admirably.   This was quite a sizeable project with many complexities and restrictions owing to the nature of our business where a service had to remain 24/7 and be worked around staff shift patterns etc so hurdles were going to appear from time to time, but each time they were presented she would overcome and resolved in a calm and civilised fashion.    Angela was never once phased; she would use such a fantastic phrase when I called her with an issue it was ‘leave it with me’ and you could be confident that it would be dealt with and outcomes fed back. Her tenacity and commitment to task was nothing short of commendable. If anyone heard me speaking with her you would think I was talking to a friend – our professional relationship went from strength to strength. If anything arose that she was unsure of, she was not too proud, given her knowledge and experience, she would refer and discuss with colleagues ensuring at all times that the correct information was relayed back. She was so instrumental to ensure that the installation was planned with absolute precision, and the installers were 1st Class (Simon and Will) who made every effort ensure client satisfaction and their necessary interaction with our IT engineers was superb as was Angela’s.  Our ‘Down Time’ on switchover day was absolutely minimal and scheduled accordingly owing to company needs. Personally I cannot thank her enough for her support and assistance. Dion O’Byrne (Chanel Growth & Strategy) was another individual who played a key part from the offset and was always there to ensure customer satisfaction and that all initially discussed requirements to be achieved were fully met upon completion and that we had an effective operating system and equipment.  There were No empty promises which can so often be the case when trying to clinch a deal. Training on the system was comprehensive and if in doubt there was always someone to bail you out and put you on the right track. Of course I was sceptical initially as I was happy with our old providers and the system we were using,  however now we are all fully equipped, and the system is complete I would recommend Rydal without a shadow of a doubt and I am so very pleased we moved over – the system is excellent, the portal is so user friendly and every single one of them at Rydal are at the end of a phone, more than happy to assist – If they say they will call you back, you can rest assured that they will. If you were in doubt as to whether to change suppliers  I would recommend ‘Move Providers’ as I am so sure you would not be disappointed. Val Alder Personal Assistant to the MD and Head of Co. Administration Ethelbert Children’s Services  - 1st March 2026