Overview
Diamond Print Services is an established business with over two decades of operational experience. As the company adapted to changing working environments—particularly during the pandemic—it needed a more flexible, cost-effective communications solution.
The Challenge
The business was relying on an outdated and patched-up phone system that no longer met operational needs.
Key challenges included:
- Antiquated and unreliable phone infrastructure
- Lack of flexibility for remote working
- Increasing pressure to reduce business costs
- Multiple providers and support complexity
- Uncertainty around future-proofing operations
“The phone system we had was fairly antiquated… something we’d patched up over time.”
The Solution
Rydal Communications implemented a Curo IP phone system alongside a fully integrated communications package, including:
- Cloud-based IP phone system
- Wi-Fi-enabled handsets (no fixed cabling required)
- Flexible remote working capability
- Broadband and infrastructure support
- Mobile services consolidated under one provider
The solution was designed to:
- Simplify operations
- Reduce costs
- Enable business continuity in any scenario
The Results
With Rydal’s solution in place, Diamond Print Services achieved:
- ✅ Significant cost savings across communications
- ✅ Fully flexible remote working capability
- ✅ Simplified infrastructure with no extensive cabling
- ✅ Future-proofed system for unexpected disruptions
- ✅ Single point of contact for all services and support
“We’ve future-proofed the business… if anything like another pandemic happens, we’re ready.”
Why Rydal Stood Out
Rydal’s approach delivered clear value through:
- A consultative, tailored solution
- Seamless onboarding and provisioning
- Strong ongoing support structure
- Full-service offering under one roof
“If there is an issue, I’ve got one person to call—that’s it.”
Ongoing Value
Diamond Print Services continues to benefit from:
- Dedicated account management
- Proactive support and system optimisation
- Scalable infrastructure aligned to growth
Client Testimonial (Polished for Website)
“Rydal Communications has helped us modernise and future-proof our business.
Our previous phone system was outdated and no longer fit for purpose. We were also looking for ways to reduce costs and improve flexibility, especially after the impact of the pandemic.
The Curo IP system has given us exactly that. It’s simple to use, cost-effective, and allows our team to work seamlessly whether they’re in the office or at home.
Having everything under one provider has made a huge difference—if we need support, we know exactly who to call.
I would highly recommend Rydal to any business looking for a reliable and future-ready communications solution.”
— Ritchie Gard, Diamond Print Services
