Why Modern Business Phone Systems

Dramatic Cost Savings

VoIP systems can save businesses up to 75% on costs by eliminating expensive PSTN lines, reducing maintenance costs, and consolidating vendors. Cloud-based systems require little to no on-site hardware, meaning lower upfront investment and predictable monthly billing. Businesses can even reuse existing hardware when switching to VoIP.

Effortless Scalability

Scalability allows phone systems to grow with business needs, accommodating new users or locations easily. Adding one user or fifty requires no engineer visit, no new cabling, just a few clicks in an admin portal. Consider user count when selecting a phone system, and choose a system that allows gradual hardware upgrades as your team evolves.

Remote Working and Flexible Working Built In

Cloud VoIP systems offer high scalability suitable for remote work. Your team can make and receive calls from desk phones, a mobile app, or softphones on their laptops, using the same number wherever they are. Home working, hybrid arrangements, and multi-site operations all function seamlessly. UCaaS combines voice service, video meetings, and collaboration tools, suitable for hybrid work environments.

Advanced Features That Drive Results

Modern systems deliver call queues, call routing, call monitoring, multi level IVR, ring group configurations, voicemail transcription, call recording, and real time call analytics as standard. Advanced features enhance customer experience and workflow management in business phone systems. A good phone system should integrate with existing software like CRM and helpdesk platforms, Microsoft Teams, or even Google Workspace.

Future Proofing Your Busines

With the PSTN and ISDN switch-off confirmed, every business on traditional lines must migrate to digital voice. Modern business phone systems are increasingly focused on UCaaS, integrating voice, video, and messaging into a single platform ensuring you’re not just compliant, but ahead of the curve.

The Process to Get you Started on our Business Phone System

Assessment and Number Porting Setup

We start by mapping your existing voice estate. How many users you have, your current call volume, the types of lines in use (PSTN, ISDN, SIP), and any analogue-dependent devices like alarms, lifts, or payment terminals that may need adapting. We also assess your internet connection for bandwidth, quality of service, and redundancy. Your existing phone numbers are ported across so customers experience no change, you keep the same number.

Cloud-Based System Configuration

Your system is configured in the cloud with SIP trunking, reducing the number of physical phone lines needed while delivering superior flexibility. Call flows, auto attendants, IVR menus, call queues, and routing tools are built to match your business processes. If you're integrating with Microsoft Teams, we handle Operator Connect or Direct Routing setup, including Session Border Controller deployment. Desk phones, softphones, and mobile apps are provisioned for every user.

Training and Go Live

End-user training ensures your team is confident with every feature - from call handling and video calling to admin controls and software integrations. We pilot with a small group first, iron out any issues, then go live across your organisation. You start realising cost savings immediately as legacy line rentals and maintenance contracts fall away. Positive customer support and technical assistance improve the deployment of business phone systems, and our team stays with you through the transition and beyond.

What Makes Rydal Group Different

16+ Years of Proven Expertise

Rydal Group has been delivering business communications solutions since 2008. That depth of experience means we’ve handled every migration scenario imaginable – from small teams of five to multi-site operations with hundreds of users.

Award-Winning Technology Partnerships

We hold partnerships with Ericsson LG and Microsoft, giving us access to enterprise-grade platforms that smaller resellers simply cannot offer. Our specialised expertise in SIP2Teams integration, SBC solutions, and Microsoft Teams Phone System deployment sets us apart.

UK-Wide Service and Maintenance

We don’t disappear after installation. Rydal Group provides ongoing UK-wide service and maintenance with remote diagnostics, fault monitoring, and rapid response times. Our support contracts include SLA guarantees for business-critical voice, so you’re never left without communication.

Outcome-Focused, Not Feature-Focused

While competitors list features, we focus on what matters: reducing your costs, improving your customer experience, and ensuring business continuity. Every recommendation is tailored to your specific needs – not a one-size-fits-all package.

Transparent, Honest Pricing

Hidden costs for business phone systems can include setup, installation, and specialised hardware expenses. We believe in clear pricing and included features in plans, with no surprise charges. Look for clear pricing and included features in plans – that’s exactly what we provide.

What is an on-premise phone system?

An on-premise phone system, also known as a PBX, is a telephone system that’s installed and managed at your business premises. Because the equipment is located on-site, you have greater control over your communications, making it a popular choice for organisations that prefer to manage their own infrastructure.

Available with both traditional and IP technology, on-premise phone systems offer reliable performance, advanced call handling features and the flexibility to support businesses of all sizes. Whether you’re running a small office or a busy contact centre, an on-premise solution can be tailored to meet your communication needs.

At Rydal Comms, we’ll help you choose the right phone system for your business, ensuring it delivers the features, reliability and scalability you need today, while giving you the flexibility to grow in the future.

Our business phone system solutions are built for

Small businesses preparing for the PSTN switch-off

If you’re still on PSTN lines or ISDN, migration isn’t optional. We make it painless and cost effective, even for small teams with limited IT resource.

Companies seeking cost-effective alternatives to BT traditional lines

If you’re paying too much for line rental, call charges, and maintenance on legacy equipment, our VoIP phone systems deliver savings of up to 75%.

Organisations requiring contact centre solutions

Advanced call routing, call queues, call monitoring, call analytics, and CRM integration for teams that handle high call volume and need to provide callers with a professional experience.

Businesses implementing Microsoft 365 and needing integrated Teams calling

If you already use Microsoft Teams for video meetings and team collaboration, adding voice calling creates a truly unified platform. We handle the full SIP2Teams integration.

Multi-site and hybrid operations needing unified communications

Whether you have two offices or twenty, one system connects everyone. Remote working, flexible working, and home working are all supported natively through softphones, mobile apps, and certified desk phones.

Medium sized businesses scaling rapidly

Scalability allows you to add new users, new locations, and extra features without infrastructure overhaul. Virtual Phone Systems are cost-effective solutions allowing personal smartphones to be used for business calls during growth phases.

It’s safe to say you are in great hands utilising our product portfolio combined with Rydal Comms Award-Winning Customer Service. Together with our partners, we provide the most innovative and reliable systems within telecoms technology.

How UK Pricing Compares Across Providers

Dialpad

offers plans ranging from £15 to £25 per user monthly, with features like live call transcription and real-time analytics

RingCentral's

plans range from $20 to $35 per user monthly, supporting IVR, call monitoring, and call queues

Zoom Phone

plans cost between $18 and $29 per user monthly

Nextiva

offers plans from $15 to $75 per user monthly

GoTo Connect's

past pricing ranged from $27 to $32+ monthly per user, including unlimited auto attendants and call queues

We are based all over the United Kingdom!

Frequently Asked Questions

How quickly can we switch from our current system?

Most migrations take between two and six weeks depending on complexity, number of users, and whether you’re porting multiple numbers. Simple small business setups can go live in days. We always run a pilot phase first to ensure everything works perfectly before full go live.

What happens to our existing phone numbers?

You keep them. Number porting ensures your customers and new customers reach you on the same number they always have. We handle the entire porting process, including DDI ranges and non-geographic numbers.

Do we need new equipment for VoIP systems?

Not necessarily. Businesses can reuse existing hardware when switching to VoIP in many cases. If your current desk phones are SIP compatible, they’ll likely work with the new system. Where new handsets are needed, we supply Teams certified desk phones or softphones that run on any PC, Mac, or mobile device via a mobile app. You can also use wi fi connected devices.

How much can we really save compared to BT?

Savings typically range from 30% to 75% depending on your current setup, call volume, and number of lines. VoIP can save businesses up to 75% on telecom costs. A 35-user firm in one documented case saved 38% monthly and recovered hardware costs in three months. We provide a detailed cost comparison as part of every free assessment.

What support do you provide during and after installation?

Rydal Group provides full project management during migration, end-user training, and ongoing UK-wide support with remote diagnostics. Post-installation, you have access to our service desk, proactive monitoring, and guaranteed SLA response times. We handle firmware updates, system backups, and fault resolution.

Can the system integrate with our Microsoft 365 setup?

Absolutely. Our Microsoft Teams Phone System integration is one of our core specialities. Whether through Direct Routing, Operator Connect, or Microsoft Calling Plans, we connect your Teams environment to the public telephone network. You get video meetings, team messaging, unlimited SMS texting capabilities, and full voice calling – all within the Teams interface. We also support integrations with CRM platforms and other software integrations your business relies on, including add ons for call recording and compliance.

What makes Rydal different?

We combine expert technology, personalised support and a people-first approach to deliver solutions that are built around your business, not just the technology you use.

An 85% NPS shows that our customers don’t just value the service we provide, they’re happy to recommend us to others.

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Our clients consistently rate us highly for the quality, responsiveness and support they receive from our team.

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Trusted by hundreds of businesses, our 4.7-star Google rating reflects the reliable service, expertise and support our customers can count on.

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With a team of 120+ specialists and a growing network of trusted partners, we provide tailored technology solutions that help businesses perform better.

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Supporting Businesses Across the United Kingdom with Trusted Technology Solutions

Awarded for Excellence

Rydal Comms is ISO 9001, 27001, and 14001 certified — a mark of our quality, security, and environmental standards.

One provider, no stress, save money

Switch to Rydal for simple, reliable technology solutions

Use the contact form to tell us what you need help with, whether it’s IT support, cybersecurity, communications, billing, an existing issue, or a general question.

Choose the right enquiry type from the dropdown and we’ll make sure it reaches the right place, whether that’s sales or helpdesk.

Once submitted, we’ll review your enquiry and one of our team will come back to you as soon as they can.

Prefer a conversation? Give us a call. Whether you need advice, support, pricing information, or simply want to learn more about our services, our team is here to help.

01733 511116

Read our client reviews…

      EXCELLENT  
   Based on 365 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   Keileigh Davey 
 
 
 
 Trustindex verifies that the original source of the review is Google. We had a great experience working with Samantha Wilson from Rydal. She upgraded our office phones and mobile plans, clearly explained everything and  saved us money in the process. The engineer handled the installation quickly and without any problems. Would definitely recommend Samantha and the team.
  
 
      Posted on Google  
   
   Patricia Ling 
 
 
 
 Trustindex verifies that the original source of the review is Google. Rydal provide excellent service, I highly recommend
  
 
      Posted on Google  
   
   Christopher Hack 
 
 
 
 Trustindex verifies that the original source of the review is Google. Luke's support was amazing, very efficient and much appreciated.
  
 
      Posted on Google  
   
   Daniel Harvey 
 
 
 
 Trustindex verifies that the original source of the review is Google. What an excellent service Rydal Group IT Support has provided. Fabian has helped me with numerous IT issues over the past several months, calmly rescuing me from the various mysteries of modern technology. Every issue has been resolved quickly, efficiently and with real expertise. Fabian is extremely knowledgeable, professional and reliable, and I really appreciate the support he and the wider Rydal team have provided. A brilliant IT service all round. Daniel Harvey StudioDH Architecture & Design
  
 
      Posted on Google  
   
   Jake Roberts 
 
 
 
 Trustindex verifies that the original source of the review is Google. Just had full fibre broadband and a complete phone system installed, Brilliant and efficient service. Extremely easy to speak to and any issues we had with how we wanted it set up they sorted straight away same day to get it how we wanted it. Great communication, friendly and personal company to deal with.. massive thank you to Lindsey and Dipali for their help start to finish!
  
 
      Posted on Google  
   
   Claudette Byfield 
 
 
 
 Trustindex verifies that the original source of the review is Google. Luke Bonner saved the day again and made many extremely happy by resolving all issues🥂
  
 
      Posted on Google  
   
   Val Alder 
 
 
 
 Trustindex verifies that the original source of the review is Google. A corporate decision saw us move our broadband and telephone system to a new provider who offered a  more favourable package both financially and in terms of the services offered and they commissioned Rydal, who would be responsible for the planning, the supply of all equipment, installation and every part of the operational requirements, both during installation and moving forward. Within our company I have the responsibility for the entire system in relation to requirements and operational needs and therefore my interaction with Rydal was immense. Our order consisted of 75 fixed desk handsets and 11 walkabout telephones over 20 different sites in addition to the broadband installs, new fibre cabling involving (sadly) Openreach, who performance and organisation was abysmal. From the start Rydal sought to introduce any relevant personnel and explain the part they would play.  It was also an opportunity to ensure clear lines of communication were established and our expectations could be clearly defined. Our key individual was our Project Co-ordinator, Angela Melvin and I can say with all sincerity that I don’t know what we would have done without her, she was an absolute star and poor Angela had to pick up all the shortfalls of Openreach, which she did admirably.   This was quite a sizeable project with many complexities and restrictions owing to the nature of our business where a service had to remain 24/7 and be worked around staff shift patterns etc so hurdles were going to appear from time to time, but each time they were presented she would overcome and resolved in a calm and civilised fashion.    Angela was never once phased; she would use such a fantastic phrase when I called her with an issue it was ‘leave it with me’ and you could be confident that it would be dealt with and outcomes fed back. Her tenacity and commitment to task was nothing short of commendable. If anyone heard me speaking with her you would think I was talking to a friend – our professional relationship went from strength to strength. If anything arose that she was unsure of, she was not too proud, given her knowledge and experience, she would refer and discuss with colleagues ensuring at all times that the correct information was relayed back. She was so instrumental to ensure that the installation was planned with absolute precision, and the installers were 1st Class (Simon and Will) who made every effort ensure client satisfaction and their necessary interaction with our IT engineers was superb as was Angela’s.  Our ‘Down Time’ on switchover day was absolutely minimal and scheduled accordingly owing to company needs. Personally I cannot thank her enough for her support and assistance. Dion O’Byrne (Chanel Growth & Strategy) was another individual who played a key part from the offset and was always there to ensure customer satisfaction and that all initially discussed requirements to be achieved were fully met upon completion and that we had an effective operating system and equipment.  There were No empty promises which can so often be the case when trying to clinch a deal. Training on the system was comprehensive and if in doubt there was always someone to bail you out and put you on the right track. Of course I was sceptical initially as I was happy with our old providers and the system we were using,  however now we are all fully equipped, and the system is complete I would recommend Rydal without a shadow of a doubt and I am so very pleased we moved over – the system is excellent, the portal is so user friendly and every single one of them at Rydal are at the end of a phone, more than happy to assist – If they say they will call you back, you can rest assured that they will. If you were in doubt as to whether to change suppliers  I would recommend ‘Move Providers’ as I am so sure you would not be disappointed. Val Alder Personal Assistant to the MD and Head of Co. Administration Ethelbert Children’s Services  - 1st March 2026