Overview
Stonehouse Hotel is a 24-bedroom hotel focused on delivering a high-quality guest experience. As customer expectations evolved—particularly around connectivity and in-room technology—the hotel needed to modernise its infrastructure to stay competitive.
The Challenge
Initially, the project was intended as a simple telecommunications upgrade. However, early assessments revealed deeper issues across the hotel’s technology stack.
Key challenges included:
- Outdated telephone system
- Poor Wi-Fi coverage and reliability
- Lack of integrated front-of-house systems
- Limited in-room technology for modern guest expectations
- Risk of falling behind competitors
“At first it was just telecoms, but it quickly became clear we needed a much broader solution.”
The Solution
Rydal delivered a fully integrated, end-to-end technology transformation, including:
- New business phone system
- Full-site Wi-Fi upgrade with multiple access points
- Front-of-house management software (PMS integration)
- Smart in-room TVs with streaming capabilities
- Integration with door lock systems
- Collaboration with Philips for advanced TV solutions
A key feature was enabling:
- Netflix and streaming access in guest rooms
- Secure login data wiping on checkout (GDPR compliant)
The Results
With the new system in place, Stonehouse Hotel achieved:
- ✅ Strong, reliable Wi-Fi across the entire property
- ✅ Seamless integration across bookings, rooms, and guest services
- ✅ Modern in-room entertainment experience (Netflix, streaming)
- ✅ Enhanced guest satisfaction and experience
- ✅ Future-ready infrastructure competitive with larger hotels
“Guests now expect to watch what they want, when they want—and now we can deliver that.”
Project Delivery
Despite expanding beyond the original scope, Rydal successfully delivered:
- Nationwide engineering support
- Complex infrastructure upgrades in an older building
- A fully integrated system across multiple technologies
“What started as telecoms quickly became a much bigger project—but it was delivered successfully at every stage.”
Client Testimonial (Polished for Website)
“Rydal helped us completely transform our hotel’s technology and guest experience.
What began as a simple telecoms upgrade quickly evolved into a full infrastructure overhaul—including Wi-Fi, TVs, and front-of-house systems. While it became a much larger project than initially expected, the results have been outstanding.
We now have reliable connectivity throughout the hotel, modern in-room entertainment with streaming services, and a fully integrated system that supports our day-to-day operations.
Most importantly, we’re now meeting the expectations of modern guests and staying competitive in the market.
I would highly recommend Rydal to any hotel looking to upgrade their technology and improve their guest experience.”
— Peter Westwood, Stonehouse Hotel
