Overview
Life Path Trust is a Coventry-based charity providing supported living services, day opportunities, and community facilities—including a plant nursery and catering service—supporting nearly 200 individuals.
The Challenge
Before working with Rydal Communications, Life Path Trust faced significant operational and cost challenges with their communications setup.
Key issues included:
- Excessive monthly costs (almost double expected spend)
- Outdated and unreliable phone system infrastructure
- Poor or non-existent customer service from their provider
- Lack of control over mobile usage and spending
- Need for a system that supported staff communication and reporting
“There was a very clear problem with the phone system we had… and the overspend was almost double what we should have been paying.”
The Solution
Following a referral and competitive review process, Rydal delivered a fully integrated communications solution, including:
- Mobile phone system with full admin control
- VoIP (QoIP) phone system for office and remote use
- Wireless handsets for flexibility across locations
- Centralised management portal for monitoring and control
- Independent network approach tailored to best fit
The solution was built specifically to:
- Support remote working
- Simplify internal communications
- Give full visibility and control over usage and costs
The Results
With Rydal in place, Life Path Trust achieved:
- ✅ Significant cost savings, freeing budget for reinvestment
- ✅ Full visibility and control over mobile spend
- ✅ Simplified communication management
- ✅ Reliable system supporting both office and remote staff
- ✅ Improved overall service and responsiveness
“The value of the work that’s been done has saved us a significant amount of money, which means we can reinvest that back into the charity.”
Why Rydal Stood Out
Rydal’s approach made the difference:
- Referral-based trust from the charity sector
- Clear understanding of the organisation’s needs
- Award-winning customer service focus
- Tailored, flexible solution without network bias
“The control it gave our admin staff is something we wouldn’t get with any other solution.”
Ongoing Value
Life Path Trust continues to benefit from:
- Easy system updates via a central portal
- Ongoing customer support
- Scalable infrastructure aligned to future needs
Client Testimonial (Polished for Website)
“Rydal Communications has transformed how we manage our communications.
We were dealing with an outdated system, excessive costs, and a lack of support from our previous provider. It was clear we needed a solution that was both reliable and cost-effective.
Rydal delivered exactly that. The new system gives us full control over our mobile usage, simplifies our communications, and supports our staff whether they’re in the office or working remotely.
Most importantly, the cost savings have allowed us to reinvest back into the charity and continue supporting the people who rely on our services.
I would highly recommend Rydal Communications to any organisation looking for a reliable and flexible solution.”
