Hospitality technology that keeps guests connected, tills running and bills down.
Guest Wi-Fi, connectivity, cloud calling, security, managed IT and energy, brought together by one partner.
How can we help your venue?
Built for
Hotels
Boutique stays
Restaurants
Cafés
Bars & pubs
Holiday parks
Leisure centres
Entertainment venues
The services Rydal offers to the hospitality sector
From a single boutique hotel to a multi‑site group, we design, install and support the systems your guests and staff rely on every day.
Guest Wi-Fi that works when the function room is full
Branded login page, capacity for 200 phones at a wedding, guest and staff networks kept apart, and marketing data captured GDPR-compliantly. Because the first review a guest writes is about the Wi-Fi.
Connectivity with a backup, so the till never stops
Full-fibre or leased line with automatic 4G/5G failover. When the broadband drops mid-service, card machines, bookings and the kitchen screens carry on and nobody notices.
A phone system built for bookings (Curo IP)
Curo IP with call queues, out-of-hours messaging and voicemail to email, so a reservation call at 3pm on a Saturday is answered or captured, not lost to the next place on Google.
CCTV, access control and alarms
Licensing-grade CCTV, door access for staff areas and intruder alarms from Rydal Security, installed and monitored by the same group that runs your network. One fewer supplier.
Energy procurement for venues that never switch off
Rydal Energy benchmarks your gas and electricity, negotiates the contract and handles the switch. Kitchens, cellar cooling and 24-hour heating make hospitality one of the highest-spend sectors; most venues are overpaying.
IT and Microsoft 365 for the back office
Managed IT, Microsoft 365 and cyber security for the people running the business, with PCI-aware network design so card data stays off the guest Wi-Fi.
Helping Hospitality Businesses Improve Guest Experiences, Reduce Costs and Operate More Efficiently
Rydal Communications provides tailored hospitality technology solutions designed to help businesses stay connected, improve customer engagement and reduce operational costs. Combining guest Wi-Fi, connectivity, cloud communications, customer engagement technology and energy solutions, we help hospitality businesses create better experiences for guests while simplifying operations behind the scenes.
Whatever is causing disruption, there is a smarter way to fix it.
Hospitality venues rely on reliable IT and connectivity to manage bookings, process payments and deliver great guest experiences. Rydal helps minimise downtime, strengthen cyber security and keep your venue running smoothly with tailored IT and communications solutions.
What goes wrong in a venue
The Wi-Fi review you can't delete
"Lovely room, shame about the Wi-Fi." Guests judge a stay by whether Netflix buffers. One access point in reception doesn't cover 40 rooms and a wedding.
Card payments go down
Broadband drops, the till goes with it, and you're taking cash or turning tables away. One outage during service costs more than a year of backup connectivity.
The bookings line rings out
Service is on, nobody can get to the phone, and the party of twelve books somewhere else. You never find out.
Six suppliers, six contracts, six hold queues
Wi-Fi from one company, phones from another, tills, CCTV, broadband and energy from four more. When something breaks, you spend the morning finding out whose fault it is.
An energy bill that's doubled
Kitchens, cellar cooling, 24-hour heating. Hospitality is one of the highest energy-spend sectors and the one with least time to shop around.
A licence that depends on your CCTV working
Licensing conditions, insurance and the odd incident all need footage that exists and can be found. Bought separately, nobody owns it.
How Rydal fixes it
Wi-Fi designed for the building
We survey every room, bar and garden, place access points for real coverage and load, and put a branded login in front of it. Guests connect; you get the data.
Two paths in, always
Primary fibre or Ethernet with automatic mobile failover. Tills, bookings and kitchen displays stay up. Your guests never know the broadband went down, because for them it didn't.
Every booking call answered or captured
Curo IP routes to the front desk, then the manager's mobile, then voicemail to email. Call recording and reporting show you how many bookings you were losing.
One contract, one bill, one number
Wi-Fi, connectivity, phones, security, IT and energy on one agreement, with one account manager who knows your sites. One call, whatever's broken.
Energy handled for you
Rydal Energy benchmarks the market, negotiates and switches you, and reviews it before every renewal. Typical saving [X%, confirm with Energy team].
Security the licensing officer will sign off
Rydal Security installs and maintains CCTV, access and alarms to licensing standard, with retention and retrieval handled, under the same contract as everything else.
Stone House Hotel
From a telecoms upgrade to a complete technology transformation.
Stone House Hotel, a 24-bedroom hotel, originally approached Rydal for a telecommunications upgrade. The project developed into a wider technology transformation covering connectivity, guest entertainment and front-of-house systems.
Technical expertise with a people‑first approach
Expert support tailored to your business, with the assurance of Cyber Essentials certification, CHAS Standard accreditation, and Crown Commercial Service supplier status.
Multi-site
Three pubs or thirty. One contract, one bill, one number.
Pub groups, hotel chains and holiday park operators spend more time managing suppliers than running venues. We put every site on a single agreement with a single account manager. Open a new site and it’s a schedule on the contract you already hold, not a new negotiation. Same Wi-Fi login at every venue, one phone system that routes between sites, central CCTV, consolidated energy, and reporting that shows you every location on one screen.
- One bill across every site, broken down by venue, so each GM sees theirs
- Standard build, every opening: Wi-Fi, connectivity, phones and CCTV specced once and rolled out the same way each time
- A named account manager for the group, not a different helpdesk per site
One relationship
Bring multiple services and locations into a more coordinated supplier relationship.
A repeatable approach
Establish a technology standard that can be applied to new and existing sites.
Better visibility
Create a clearer view of services operating across individual venues.
Support for new openings
Extend an agreed approach rather than beginning every project from scratch.
One provider, no stress, save money
Switch to Rydal for simple, reliable technology solutions
Use the contact form to tell us what you need help with, whether it’s IT support, cybersecurity, communications, billing, an existing issue, or a general question.
Choose the right enquiry type from the dropdown and we’ll make sure it reaches the right place, whether that’s sales or helpdesk.
Once submitted, we’ll review your enquiry and one of our team will come back to you as soon as they can.
Prefer a conversation? Give us a call. Whether you need advice, support, pricing information, or simply want to learn more about our services, our team is here to help.
01733 511116
Commonly asked FAQs related to Rydal’s Hospitality Sector
No jargon, no pressure — just a clear path from where you are to genuinely secure.
Can you install without closing the venue?
Yes. Surveys and most installs are scheduled for closed hours or quiet periods, and cutovers are planned so the till and phones are never down during service.
What happens if the broadband goes down mid-service?
With failover in place, traffic switches to 4G/5G automatically within seconds. Card payments, bookings and kitchen screens keep working. You’ll get a notification; your guests won’t notice.
Does guest Wi-Fi capture marketing data, and is it GDPR-compliant?
Yes to both. Guests log in through your branded page; you choose what to ask for and the consent wording. Data is yours and exportable to your CRM or email platform.
Can we keep our existing phone numbers?
Yes. We port your numbers across and the switch happens at a time you choose. Nobody dials a different number.
Can you handle more than one site?
Yes, that’s where it works best. One contract, one bill broken down by venue, one account manager for the group. See the multi-site section above.
Do you do energy too?
Yes. Rydal Energy benchmarks your gas and electricity, negotiates and switches you, under the same group relationship.
How quickly can you get us up and running?
A survey within a matter of days from the first call, a proposal the same week, and a typical single-venue install within 2 weeks of sign-off, depending on fibre lead times.
Book a free venue review
An engineer walks to your site, checks Wi-Fi coverage, connectivity resilience, phones, CCTV and your energy bills, and you get one plain-English report showing what’s costing you guests or money. No charge, no obligation.