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Award winning, reliable and robust telecommunications

Rydal Comms offers lines and call plans with competitive rates. Our plans are designed for your business, completely tailored and with a core focus on cost-saving. In fact, we can save you up to 60% against prices offered by BT. We work closely with customers who choose to switch over to Rydal Communications. Our aim is to seamlessly switch over your lines and calls with no interruption to your service.

Inbound Numbers

Give your customers a virtual number and avoid the hassle of managing multiple numbers. Inbound Numbers give you a non-geographic number that instantly routes your customers to the right call handlers, everytime. Our service is designed for professional businesses and has the flexibility to meet your needs, whether it’s handling all calls coming from one of your brands or setting up different routes depending on where customers are calling from.

Inbound Telephone Numbers allow you to manage your incoming business calls more effectively. They do this by routing calls directly to the right person. Good customer care relies on being able to talk to the correct person. This is where using inbound numbers can help. Furthermore, good customer service can lead to the closing of sales.

Contact centre phone systems

All our contact centre solutions fully integrate with the award-wining Ericsson LG phone system allowing your business to direct or ‘route’ calls to specific users or queues based on skill sets, compliance requirements and much more.

Contact Centre Software really does empower your organisation and maximise return on investment, read on to understand some of the unique benefits.

What is an on-premise phone system?

An on-premise phone system is a physical device that is based at your office or business site. Also known as a PBX. You as the end user have the option of both traditional and IP technology.

From complex call centre setups to small offices with only a few users, on-premise setups are chosen by several businesses thanks to the features offered by such high-end systems.

It’s safe to say you are in great hands utilising our product portfolio combined with Rydal Comms Award-Winning Customer Service. Together with our partners, we provide the most innovative and reliable systems within telecoms technology.

Microsoft Teams Phone System

Introducing the Microsoft Teams Phone System. That’s right, you can now make calls to any landline or mobile number, directly from your Teams app.

Can Microsoft Teams be used as a phone system?

Microsoft Teams phone system provides a way to connect your telecoms services to Microsoft Teams, the power to call people outside of your Microsoft 365 business domain and the flexibility to access your calls from any internet-enabled device. In essence, a Microsoft Teams Phone System makes it easy for businesses to turn Teams into a powerful and flexible phone system by connecting it to a feature-rich resilient SIP platform. A Teams SIP phone requires a Microsoft 365 business voice license, this will give you the ability to call externally from your Teams phone desktop. The desktop app will display your business phone number, provide call insights and deliver all the other amazing benefits you’d expect from a business phone system

How do Microsoft Teams phones work?

The telecommunication experts at the Rydal Group will take care of everything for you, in no time at all. Before you know it, the integration of the SIP trunks and an SBC (Sessions Border Controller) with your Microsoft 365 domain will provide your business with the power of the Microsoft collaboration tools, together with connecting you and your teams to the outside world through external calling through your Microsoft Teams phone system.

How can Teams replace a phone system?

SIP2Teams is a cloud-based VoIP phone system that seamlessly integrates with Microsoft Teams. It uses the internet for voice calls, instead of legacy copper based telephone lines. This cost-effective, reliable and scalable solution is packed with call management features, making it ideal for businesses that want to get rid of their usual in-house phone system.

Service and Maintenance

UK Wide Maintenance

We provide UK wide Maintenance. Our engineers are on the road everyday, so one is likely always close by. If there is a critical issue, you don’t have to wait for a technician to arrive; we perform remote maintenance and repairs whenever necessary.

In Telecoms Since 2008

Rydal has been active in the telecoms industry since 2008. This should keep your mind at rest in the knowledge that any support you receive is experienced and professional.

Remote Diagnostics

We can keep an eye on your telecoms remotely, and more times than not, can spot problems before they occur and fix them remotely.

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Read our client reviews…

Great Work

We have recently switched over our Broadband line with Rydal Communications and the service we experienced with our case handler Dipali was exceptional! She kept in regular contact both on the phone and via email with any updates on the installation and to check/see if all was in order from our end and we received the same high level service from start to finish. Great work.

Rebecca Lancaster

1 year ago

Great Work

Rebecca Lancaster

1 year ago

Great Work

Rebecca Lancaster

1 year ago

Great Work

Rebecca Lancaster

1 year ago

Great Work

Rebecca Lancaster

1 year ago

Great Work

Rebecca Lancaster

1 year ago

Going beyond expectations

We updated our phone system and are working through the changes that this has created. We find Rydal full of help with good helpful staff that are accessible on the phone, knowledgable and keen to provide an excellent service. Our project manager Sharon Fleet and our on-site engineer Chris were worthy of a special mention for going beyond our expectations! Thank you

Glos Osteo

2 years ago

Great Work

Rebecca Lancaster

1 year ago

Going beyond expectations

Glos Osteo

2 years ago

Highly recommend!

Having recently moved over to Rydal, I can say that the switch was painless and extremely efficient. Our coordinator Sharon was on hand every step of the way and kept everything running smoothly. The service so far has been excellent and I would highly recommend Rydal.

Vantage VCLTD

2 years ago